--- title: What is your refund policy? description: What is your refund policy? --- [Skip to content](https://helpcenter.zylalabs.com/what-is-your-refund-policy#main-content) English Show submenu for translations ![image (26).png\]](https://helpcenter.zylalabs.com/hs-fs/hubfs/image%20(26).png?height=50&name=image%20(26).png) Open main navigation Close main navigation - English Show submenu for translations - Go to zylalabs.com Go to zylalabs.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://helpcenter.zylalabs.com/?hsLang=en) 2. [Terms & Conditions](https://helpcenter.zylalabs.com/terms-conditions?hsLang=en) # What is your refund policy? ## Zyla Labs has a refund policy. For detailed information regarding eligibility, the process to request a refund, and customer support, please check this article. At Zyla Labs, we strive to provide our customers with the best products and services. We want you to have a positive experience when using our software and resources. However, we understand that there may be instances where a refund is necessary. To ensure transparency and clarity, we have established a straightforward refund policy. **Refund Eligibility** Refunds are eligible only for specific circumstances outlined in our Terms of Service. To determine if your case qualifies for a refund, please refer to our Terms of Service available at the following link: [https://zylalabs.com/terms#refund](https://zylalabs.com/terms#refund). Please carefully review the refund policy section in our Terms of Service to understand the situations in which refunds are applicable. If you believe that your situation meets the criteria mentioned in our Terms of Service, you may proceed with requesting a refund to hello@zylalabs.com **How to Request a Refund** To initiate a refund request, follow the steps below: 1. Visit the refund policy section in our [Terms of Service](https://zylalabs.com/terms#refund): [https://zylalabs.com/terms#refund](https://zylalabs.com/terms#refund). 2. Carefully read and understand the conditions for eligibility. 3. If you believe you are eligible for a refund, follow the instructions provided in the Terms of Service to submit your refund request to hello@zylalabs.com **Contact Us** If you have any questions or need assistance with the refund process, feel free to contact our customer support team at hello@zylalabs.com - [Subscribe to an API](https://helpcenter.zylalabs.com/subscribe-to-an-api?hsLang=en#main-content) - [About Free Trial](https://helpcenter.zylalabs.com/subscribe-to-an-api?hsLang=en#about-free-trial) - [Unsubscribe from an API](https://helpcenter.zylalabs.com/subscribe-to-an-api?hsLang=en#unsubscribe-from-an-api) - [Soft Limit Feature](https://helpcenter.zylalabs.com/subscribe-to-an-api?hsLang=en#soft-limit-feature) - [Invoices](https://helpcenter.zylalabs.com/subscribe-to-an-api?hsLang=en#invoices) - [Overview](https://helpcenter.zylalabs.com/overview?hsLang=en) - [Adding your API as Provider](https://helpcenter.zylalabs.com/adding-your-api-as-provider?hsLang=en) - [APIs Reference](https://helpcenter.zylalabs.com/apis-reference?hsLang=en#main-content) - [Site Traffic API](https://helpcenter.zylalabs.com/apis-reference?hsLang=en#site-traffic-api) - [Website Categorization API](https://helpcenter.zylalabs.com/apis-reference?hsLang=en#website-categorization-api) - [7 Day Free Trial](https://helpcenter.zylalabs.com/7-day-free-trial?hsLang=en) - [Terms & Conditions](https://helpcenter.zylalabs.com/terms-conditions?hsLang=en) - [Provider API Key management](https://helpcenter.zylalabs.com/provider-api-key-management?hsLang=en) - [API specific](https://helpcenter.zylalabs.com/api-specific?hsLang=en) - [Site support](https://helpcenter.zylalabs.com/site-support?hsLang=en) [![Chill listening crop-3](https://helpcenter.zylalabs.com/hs-fs/hubfs/Captura%20de%20Pantalla%202023-08-04%20a%20la(s)%2016.17.52.png?width=102&height=50&name=Captura%20de%20Pantalla%202023-08-04%20a%20la(s)%2016.17.52.png "Chill listening crop-3")](http://zylalabs.com) Discover and connect to APIs — all with a single account, single API key, and single SDK. Copyright © 2026, Klazify